Return Policy: You can initiate a return within 7 days after delivery / collection for Eligible reasons or Change of mind:

  • Eligible reasons – wrong, damaged, defective, incomplete, wrong-size, and counterfeit items can be returned (Ensure items are reported within the shortest time possible to facilitate an easy return process).
  • “Change of mind”- You can return items if you change your mind but refunds will only be processed if the package seal is still intact and if the product is in no way tampered with.


When returning an item, Ensure all seals, tags and accessories are left intact and item is in its original packaging.

However, not all products are returnable on the Change your mind option unless they are defect and are note covered under the return policy. 

Find below the list of product categories that cannot be returned because of change of mind. They include:

CategoryI Changed My Mind
Grocery & Supermarket
Books & Stationery
Lingerie, Intimates, Underwear & Nightwear
Drugs & Nutrition Supplements
Events & Tickets
Hygiene & Personal Care Products
Feet & Nail Care
Manicure & Pedicure Sets
Hair Care Products
Beddings
Makeup & Skincare Products
Games, Office & Business Software
Wedding Hair & Accessories

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