Return Policy: You can initiate a return within 7 days after delivery / collection for Eligible reasons or Change of mind:
- Eligible reasons – wrong, damaged, defective, incomplete, wrong-size, and counterfeit items can be returned (Ensure items are reported within the shortest time possible to facilitate an easy return process).
- “Change of mind”- You can return items if you change your mind but refunds will only be processed if the package seal is still intact and if the product is in no way tampered with.
When returning an item, Ensure all seals, tags and accessories are left intact and item is in its original packaging.
However, not all products are returnable on the Change your mind option unless they are defect and are note covered under the return policy.
Find below the list of product categories that cannot be returned because of change of mind. They include:
|Category||I Changed My Mind|
|Grocery & Supermarket||✘|
|Books & Stationery||✘|
|Lingerie, Intimates, Underwear & Nightwear||✘|
|Drugs & Nutrition Supplements||✘|
|Events & Tickets||✘|
|Hygiene & Personal Care Products||✘|
|Feet & Nail Care|
Manicure & Pedicure Sets
|Hair Care Products||✘|
|Makeup & Skincare Products||✘|
|Games, Office & Business Software||✘|
|Wedding Hair & Accessories||✘|